February 2018
Intermediate to advanced
348 pages
9h 48m
English
Content preview from Fixing Bad UX Designs
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How to improve ATMs
Since ATM machines appeared on the streets about 50 years ago, their basic function has hardly changed. However, to attract a younger audience and save money, banks have updated not only their ATMs, but also the meaning of the word bank.
Finally, the banks have started offering features, such as videos, touch screen, custom applications, and menus, that we have seen in smartphones for some time. There are products for the new generation who do not want to go to a physical bank and prefer to use technology services with the aid of technology. However, there is still space for improvements.
A survey by ACI Worldwide and YouGov with more than 8,000 consumers around the world found that people are looking for easier, more ...
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