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Fixing Bad UX Designs by Lisandra Maioli

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Interviewing stakeholders

Now that you have the stakeholders mapped, you should organize interviewing them. Keep in mind that stakeholders can reveal assumptions and knowledge gaps, technical requirements or restrictions, and tacit business/content requirements that can be essential for the project. A document by Oracle about stakeholders interviews focused on UX suggests that we should keep in mind that stakeholders are not substitutes for primary user research, but we should not rule out the importance of talking with them. These interviews will help us to frame our questions for users.

Besides previously knowing each of the stakeholders who will be interviewed, you should prepare a script to guide you. At the very least, have a list of ...

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