CHAPTER 2

TECHNIQUES ARE NOT ENOUGH

There are dimensions to the consulting role that transcend any specific methods we might employ and contribute to our effectiveness no matter what our technical expertise. A unique and beguiling aspect of doing consulting is that your own self is involved in the process to a much greater extent than if you were applying your expertise in some other way. Your reactions to a client, your feelings during discussions, your ability to solicit feedback from the client—all are important dimensions to consultation.

In acting as a consultant, you always operate at two levels. One level is the content—the cognitive part of a discussion between yourself and the client. The client presents a certain organizational problem. ...

Get Flawless Consulting: A Guide to Getting Your Expertise Used, Third Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.