CHAPTER 5

Communications

I know that you believe you understand what I said, but, I am not sure you realize that what you heard is not what I meant.1 This statement sums it all; communication is and can be a problem for nearly everyone and at every level in all organizations. In many positions, you may find yourself writing or preparing items for the boss. You may produce work for the boss to sign and move forward. As an exemplary follower, you need to do your absolute best to master this skill, as communication may very well be the key to all of the other skills necessary to succeed.

First, think about why we communicate. The answer to this seemingly complex question is very simple. Human communication has no other purpose than to cause some ...

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