Policies, Practices, and Procedures
This chapter is about documenting the way you do things in your business. We’ll begin by explaining what we mean by the terms.
Policies—these are the written rules for behavior, attire, and all the laws and regulations that apply to the workplace. They cover topics from paid time off to discipline, safety, a drug-free workplace, and employee benefits. Every employee should have an up-to-date copy of your employee policies.
Practices—this is what you actually do. While they may not be in writing, when you respond to a certain situation the same way over and over, in a legal sense, it defines a policy or an expectation. For example, there may not be anything in writing that says you have an operations ...
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