3 Making Questions Easy to Answer
Ask questions that support smooth conversation
The four steps in answering a question
Make the question easy to understand
Ask about familiar concepts using familiar words
Turn negative questions into positive ones
Clarify meaning by careful grouping
Make it easy to find the answer
Slot-in answers are in our heads
Gathered answers are found somewhere else
Third-party answers come from someone else
Created answers are made up on the spot
Mismatches in answering strategies create problems
Know where users will find answers
Know who has the data you want
Get Forms that Work now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
