Introduction:What is a form?
Bad forms can have serious consequences
Good forms create good experiences
It’s about design, not technology
It’s about usability: making forms easier to use
It’s got a process in it: try it, you might like it
Some definitions and two processes
You know a form when you see it
The three layers: relationship, conversation, and appearance
A messy but typical forms design process
The methodical design process that really works
Why forms matter
Forms are everywhere. Most of us will fill in at least one form every day: logging on at work, filling in time sheets, signing for credit card purchases. Major events in our lives have forms associated with them, ...
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