10 Continuous Improvement Mindset

DOI: 10.4324/9781003318354-13

*10 Years later*

Damon Gilbert had been working at TrinoTech for a little over three years and thoroughly enjoyed his work. He knocked on a door labeled Vice President of Learning and Development before stepping inside.

“Good morning, Michelle,” Damon said. “Here are the reports from this week’s Gemba walks.”

Damon handed the documents to Michelle for her review. This was fairly routine for the two professionals as Damon was the senior director for Learning and Development for the production side. He worked closely with Michelle to identify areas of growth, professional development opportunities for his teams, and processes that could help the company reduce waste. Their partnership ...

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