7 Change Management

DOI: 10.4324/9781003318354-10

“Hi John, is everything okay?” Andrea consulted her watch. It was almost nine o’clock on a Thursday night.

“I’m still struggling, Andrea,” John admitted. He sounded utterly defeated. “I have been trying to do everything I can to get my company to a better place, but it feels like it’s getting worse.”

“I’m so sorry to hear that, John. Let me ask you this first. Is anything going well?”

John thought back over the past few weeks. Everything seemed so much more chaotic than it had before. After he announced his new vision to the company, everyone seemed confused and flustered, as if he had told them they were becoming a cereal manufacturer. The only team that seemed to be doing well was learning ...

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