Chapter
4
Evaluation of
Training Programs
SYSTEMATIC AND SYSTEMIC EVALUATION OF TRAINING PROGRAMS ............................ 6
5
DONALD KIRKPATRICKS FOUR-LEVEL MODEL OF EVALUATION................................. 6
6
CONSTRUCTING “SMILE” SHEETS ................................................................................. 6
9
MEASUREMENT SCALES................................................................................................ 71
R
ESPONSE MODES ........................................................................................................ 7
3
CONDUCTING FOUR-LEVEL EVALUATIONS: AN EXAMPLE ........................................... 7
4
REFERENCES....................................................................................................................... 7
7

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