Franchising: Pathway to Wealth Creation

Table of contents

1. Copyright
   1. Dedication
2. Praise for Franchising: Pathway to Wealth Creating
3. Prentice Hall Financial Times
4. Financial Times Prentice Hall Books
5. Introduction
6. Acknowledgements
7. 1. Franchising as Entrepreneurship
   1. Franchising
   2. What It Means to Be Entrepreneurial
   3. Franchising: Small and Big Business
   4. Modeling Entrepreneurship[2]
      1. The Opportunity: The Core of Entrepreneurship
      2. Five Key Market Demand Questions
      3. Geographic Profiles
      4. Demographic Profiles
      5. Psychographic Profiles
      6. Behavioral Profiles
   5. Opportunity Recognition: Market Structure and Competition
   6. Opportunity Recognition: Market Size
   7. Opportunity Recognition: Margin Analysis
   8. Resource Marshaling: The Establishment of the Service Delivery System (SDS)
   9. The Entrepreneurial Team
   10. Conclusion
   11. Endnotes
8. 2. The Franchise Relationship Model
   1. The Customer: How Does Opportunity Recognition Work in Franchising?
   2. Establishing the Service Delivery System (SDS): How Does the FRM Provide a Framework for Marshaling Resources?
   3. Transaction Analysis: In the Franchise Relationship, How Are Responsibilities of the Franchisor and Franchisee Allocated?
   4. Financial Structure: What Is the Financial Model of the Franchise Concept?
   5. Agency Issues: How to Find the Right Franchise Partner
      1. Is This Franchise Right for You?
      2. How Will a Franchisor Select You as a Franchisee?
   6. Relational Dynamics: How Are Tasks Best Monitored?
   7. Information Systems
   8. The Dynamics of the Franchisee–Franchisor Relationship: How Does the Franchise Entrepreneurial Alliance Adjust for Changes in the Market?
   9. Conclusion
   10. Endnotes
9. 3. The Wealth-Creating Power of Franchising
   1. Understanding the Motivations of an Entrepreneur to Become a Franchisor
   2. Franchise Risk Profile Template: An Introduction
   3. Agency Problems and Administrative Efficiency
   4. Buy a franchise, or launch a standalone?
   5. How Do Franchisors Determine the Amount of Franchisee Fees and Royalties?
   6. Size and Risk Management
   7. Balancing Company and Franchised Outlets
   8. Resource Constraints
   9. Franchise Disclosure: An Insight into Individual Franchisor Health and Wealth
   10. License Agreement: How the Franchise Shares Responsibilities and Wealth
       1. Franchising Benchmarks
   11. Key Factors in the Franchise Relationship
   12. Public Capitalization: An Expanded View of the Franchise Company
   13. Conclusion
   14. Endnotes
10. 4. Service Delivery System and Real Estate
    1. The Basics of Real Estate
    2. Platform for Service Delivery System and Influence of Buyer Behavior
    3. Purchase Behavior Quick Screen
    4. How to Select Real Estate
    5. The X Factors of Site Selection
    6. How to Value Real Estate
    7. Construction
    8. Financing Alternatives
       1. Lease Agreement: The Contract Between Property Owner and Occupant
       2. Differentiating Between a Capital Lease and an Operating Lease
    9. Leasing Issues and Potential Traps
       1. Common Traps to Avoid When Leasing
    10. Advantages of Real Estate Ownership
    11. Lowering the Cost of Capital
    12. Allocating Risk
    13. Conclusion
    14. Endnotes
11. 5. Selecting and Monitoring Franchisees
    1. Selection and Monitoring: Franchising’s Dual Challenge
    2. The Tolerance Zone
       1. More on the Components of Internal Control
    3. Monitoring and Controlling Execution of the SDS
    4. Monitoring Methods
       1. Field Support
       2. External Service Audits and Peer Review
       3. Analytical Tools
       4. Customers
    5. Monitoring and Controlling Financial Reporting
       1. Point-of-Sale Systems
       2. Financial Reporting
       3. Financial Audits
    6. Creating a Feedback Loop
    7. Conclusion
    8. Endnotes
12. 6. The Service Delivery System and Marketing
    1. Why is Marketing Important in a Franchise?
       1. Marketing States the System’s Promise to the Customer
       2. Marketing Sells Franchises and Raises Capital
          1. Marketing Leverages Brand Awareness as the System Grows
    2. What are the Forms of Marketing in Franchising?
    3. Local Marketing
    4. Regional Advertising
    5. National Advertising
    6. Supplier Cooperative Advertising
    7. Production of Marketing Materials
    8. An Overview of Marketing and the License Agreement
    9. Potential Marketing Problems
       1. Distribution of Benefits
       2. Franchise Marketing and Pricing Issues
    10. Marketing and the Free Riding Risk
    11. Conclusion
    12. Endnotes
13. 7. Transaction Analysis
    1. Using Transaction Analysis to Improve the Service Delivery System
    2. Support Systems and the Franchisor-Franchisee Relationship
    3. Introduction to Case Study: Bagelz
       1. Bagelz
       2. Mike’s Background
       3. Due Diligence
       4. Bagelz
       5. The Bagel Industry
       6. Fred DeLuca
       7. To Franchise or Not to Franchise?
       8. A Decision Is Made
       9. Franchising Operations
       10. Franchising and the Bagelz Business Format
       11. Joe’s Departure
       12. Organizational Structure
       13. Operations
       14. The Commissary
       15. Marketing
       16. Franchisee Advertising Fund
       17. Co-Branded Units
       18. Future Dilemmas
    4. Summation of Case Analysis: Bagelz and Transaction Analysis
       1. Franchise SDS (please refer to Table 7-1)
       2. Ongoing Outlet Operations (please refer to Table 7-2)
       3. Advertising and Public Relations (please refer to Table 7-3)
       4. Product Supply (please refer to Table 7-4)
14. 8. Financial Analysis
    1. Focusing on the Key Transactions
    2. Return on Investment
       1. Introduction to Case Study: Panera Bread
       2. Large Motivations Come in Small Packages
       3. Pre-Panera: The Saint Louis Bread Company
       4. A Potential Partner: Au Bon Pain
       5. Fast-Casual Dining
       6. Panera Bread Is Born
       7. The Panera Franchise Concept
       8. Service Delivery System
    3. PR Restaurants, LLC
       1. Getting Started
       2. PR Restaurant Operations
       3. From Here to 20?
    4. Endnotes
15. 9. The Dynamics of the Franchisee–Franchisor Relationship
    1. Wealth Creation
    2. Communication
    3. Value of Trademark or Brand
    4. Exit Costs
    5. Introduction to Case Study: Quick Lube Franchisee Company (QLFC)
       1. Quick Lube Franchise Corporation
16. 10. Understanding the Basics of U.S. Franchise Laws
    1. Recent Key Trends in U.S. Franchising
       1. An Overview of Federal and State Franchise Regulation of U.S. Franchises
       2. A Brief Review of the Evolution of Franchise Regulation
       3. State Franchise Laws
       4. Guidelines for Determining What Is a Franchise
          1. Types of Control or Assistance
       5. Preparing the Disclosure Document: Choosing the Appropriate Format
       6. The Mechanics of the Registration Process
       7. About the Chapter Author
17. 11. International Franchising
    1. Franchising in a Foreign Country from a U.S. Base
       1. Using The International Franchising Checklist
    2. Conclusion
       1. Further Reading
       2. Web Sites
       3. Official websites of intellectual property authorities
18. 12. Harvest
    1. Harvest Options
    2. The Initial Public Offering
       1. An Ideal Harvest Strategy for the Franchisor
       2. IPO: A Rare Experience for the Franchisee
       3. A Word of Caution
    3. A Trade Sale or Merger with Another Company: A Franchisor’s View
       1. Merger of the Franchise Company with a Known Brand Manager
    4. Increasing the Free Cash Flow
    5. Management Buyout
    6. Employee Stock Ownership Plan (ESOP)
    7. Your Harvest Strategy and Valuation of the Franchise
    8. Conclusion