5
Create House of Quality 1, the Customer House
We will accomplish a major milestone in this chapter, completing the House of Quality 1 (HOQ1). To reach this point, we did a tremendous amount of data gathering. The past few chapters guided us on how to collect information from our customer. We gathered the Voice of the Customer (VOC) data and the Critical to Quality (CTQ) metrics. These came from surveys and observations, some were objective, others subjective. The main point is that we were able to make the results quantifiable. At first, these looked like loosely related items. Now we will give it shape, combining these metrics by building HOQ1. Since all this data is coming from the customer, this first House of Quality is also referred ...
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