Chapter 6
‘We are a friction-reduction business now’
This chapter looks at the ways you and your organisation can make thinking about reducing friction a natural first response, to make friction reduction and reward improvement the cultural norm, rather than a one-off activity.
In this chapter we explore
- Why friction reducing must be in the culture
- How to manipulate friction to position a product
- Workshop structure
Made in America
There is one business that has been a shining light for friction reduction and it’s Walmart. Right from its earliest incarnation, the brilliant Sam Walton had Walmart taking cost out of the model to make his shops the easiest to spend money in. Although a retailer, I mention them because of their incredible ...
Get Friction/Reward now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
