From Analyst to Leader

Chapter 5The Business Analyst’s Role in Communications

In This Chapter:

• Communication Building Blocks

• The Sender

• The Receiver

• Active Listening

• Miscommunication

• Best Communication Practices for the Business Analyst

Accurate, usable information is the currency of business analysis because the responsibility for planning and conducting requirements elicitation and validation sessions lies with the business analyst. The goal is to learn to use effective communication techniques that lead to clear, accurate information about the business requirements. While the responsibility for good communication is shared by all participants in the requirements sessions, the business analyst leads the way. The business analyst constantly looks for concerns and ...