Chapter 23. THE OTHER SIDE OF COMMUNICATION—BECOMING A BETTER LISTENER
As we said in the previous chapter, listening helps you create dialogue so that you can communicate more clearly. Listening, rather than a natural talent, is a skill you can develop. Listening takes focus and concentration. Hearing and listening are related and still separate issues. You can hear a person's words without listening to what he has to say.
Hearing is the ability to perceive sound with your ears. Listening is the work it takes to hear and then understand what was said. Hearing is a passive activity; it is simply the ability to perceive sounds. Listening is an active pursuit. It relates to the effort you put into hearing. This effort takes place in your thinking—the ...
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