Chapter 39. THE SEVEN DEADLY SINS OF CONFLICT RESOLUTION AND HOW TO AVOID THEM

So far, we have focused mostly on definitions and background information to give you a bigger framework for understanding the specific tips and techniques we recommend for resolving conflict. Now let's talk about seven specific things that people often do with the hope of resolving conflicts that actually make them worse. We call these seven behaviors "The Seven Deadly Sins of Conflict Resolution."

Our suggestions for how to avoid these sins apply when you are the leader-mediator working to help other people resolve conflicts and when you are personally involved in a conflict with another person. When you are the leader-mediator, encourage others to apply the tips for ...

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