From Conflict to Convergence: Coming Together to Solve Tough Problems

Pocket Guide for Collaborative Problem-Solving

1. Mindsets—the essential starting place for effective collaboration
   • Conflict Can Be Constructive. See conflict as an opportunity to learn and push thinking to a new level. When conflict starts to feel threatening, try to stay present, breathe, and refocus on your body.
   • Everyone Gets the Benefit of the Doubt. Remember that negative intentions are rare and seek to understand who people are—their experiences, their values, and why they think the way they do—before passing judgment on them or their viewpoints. Ask yourself, Why do I think they're saying this?
   • Curiosity Is the Cure. Especially when you hear things that you disagree with or don't fully understand, cultivate curiosity and keep asking questions to learn more rather than just react. Ask yourself, “What am I missing?” Ask the other person, “Can you tell me more about that?” Then briefly summarize what you think you've heard and ask, “Did I get that right?” and “Is there more you can share about that?” Remind yourself that no one person or group holds all of the answers on complex issues.
   • Relationships at the Core. Stay focused on building quality relationships as a key to solving challenging problems. Spend time breaking bread and getting to know each other more deeply. Seek your shared goals, values, identities, and life experiences and focus on them. The stronger the relationships built, the more likely mutual benefit solutions can be found.
   • Seek Higher Ground. Strive ...