From Conflict to Convergence: Coming Together to Solve Tough Problems

CHAPTER 14Dialogue and Destinations

In the next steps of a full process, the problem-solving participants begin their facilitated dialogue and start to consider possible destinations—where they're trying to go, together. This involves generating criteria to guide their group decision-making and developing creative options—what most people think of when they imagine a collaborative problem-solving process. From the first meeting until the last, you and the participants will benefit from drawing upon Part III, “Building Blocks.” In particular, in early meetings the focus will be on building trusting relationships and a shared understanding of the issues. In our experience, you'll find the skills and tools shared in Chapter 9, “Nurture Trust,” and Chapter 10, “Really Hear Everyone,” especially useful in supporting dialogue in the midst of divergent views and disputed facts.

The process facilitator is key to supporting respectful and productive dialogue. Much of the success of the Constitutional Convention was credited to naming George Washington to preside over the proceedings. As the retired commander-in-chief of the American forces in the Revolution, Washington's stature was unrivaled among the delegates. He also remained neutral throughout the deliberations, speaking only once about the substance of the nation's new constitution. He made it his mission to keep things calm and orderly, ensuring all sides had opportunities to speak.¹

The facilitator also keeps the conversation ...