Chapter 1. Human Nature and the Practical Psychology of Work

As a manager, you work hard. And if you’re holding this book in your hand, it means that you want to manage smarter, better, and with a more positive impact on your people and your company. You’re also aware that people are complex and you probably have been frustrated by the plethora of one-size-fits-all management guides that treat your employees as if they were cookie-cutter clones.

Welcome to the real world. This introductory chapter outlines the fundamental principles of practical psychology at work that define the manager’s task and that will help you understand the challenges you face and how to handle them. This chapter also introduces the basic facts of personality and psychopathology ...

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