Chapter 8

Going Forward into Our Future

Knowing is not enough, we must apply. Willing is not enough, we must do.

Goethe (from Brown, on Success)

Health care has never been in greater need of transformational leaders. It is at a major crossroads, with system integrations, new business structures emerging, mergers and acquisitions, hospital closures, downsizing and rightsizing, increased government involvement, new reimbursement models, increased regulatory constraints, accelerating consumer expectations, and intensified human relations issues, all creating a tremendous demand for extraordinary leaders. The leadership paradigm has shifted dramatically: the old command-and-control approach is no longer effective, and leaders at all levels need ...

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