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From Management to Leadership: Strategies for Transforming Health, 3rd Edition by Jo Manion

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Resolving Conflict

Conflict in the workplace is on the rise as major change disrupts comfortable and known routines, accelerated expectations require greater job performance, and the workforce shrinks as a result of changing demographics and economic woes. People going through change and transition experience a wide range of intense emotional reactions, heightening the potential for conflict. Skill in conflict resolution is crucial for today’s leaders.

Common Reactions to Conflict

Most people react to conflict negatively for a variety of reasons. These include early socialization patterns, when parents admonished children for being angry or fighting with siblings, or past negative experiences with conflict. Perhaps the individual remembers how ...

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