From Management to Leadership: Strategies for Transforming Health, 3rd Edition

The Coaching Process

The most effective coaching process is based on a partnership relationship between coach and performer. The essence of the relationship is one of mutual benefit—an exchange of equal contribution between the two parties. Zemke (1996, p. 27) notes: “Managers who see themselves as coaches will also tend to see their employees as individuals of innate talent and worth. Managers who see themselves as coaches will strive to act as trusted advisers to help people develop those talents and use them in concert with others toward the achievement of a common and shared goal. Managers who see themselves as coaches tend not to think of their employees as vassals.” Indeed, active coaches, either peer leaders or managers, see themselves ...