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From Techie to Boss: Transitioning to Leadership by Scott Cromar

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Documenting Policies and Procedures

During your initial 90 days, one of the things you need to look at is how your team’s processes and procedures are documented.

To the extent that you can use standard, documented processes, costly errors will be avoided. Not only does that make the environment more stable, it improves the quality of life of your staff, especially your senior staff.

Your documentation should be easy to find, edit, and update. There are a number of possible ways of doing this, including file shares, wiki or blog pages, and SharePoint. If there is an organization-wide standard, it makes sense to support it.

Documentation should ...

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