Resolving Conflicts

One of the less pleasant aspects of being in charge of the team is that you will need to step in to make sure that conflicts do not get in the way of the team’s progress. This chapter includes some information and techniques that will be useful in dealing with conflicts.

Conflicts are not necessarily negative. People see different pieces of the entire system, and there are likely to be legitimate conflicts of interest between them. When handled properly, conflicts can lead to positive change.


Destructive conflict is characterized by tension and argument. An atmosphere of antagonism and ...

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