From Techie to Boss: Transitioning to Leadership

Root Cause Analysis

Troubleshooting Problems

Troubleshooting refers to the methods used to resolve problems. People who troubleshoot a lot come up with a set of habits, methods, and tools to help with the process. These provide a standard approach for gathering the necessary information to zero in on the cause of a problem. This standard approach is known as a methodology.

Methodologies save time while troubleshooting. They allow us to organize our efforts to devote every available resource to resolving the problem.

But a methodology only saves time when applied intelligently. It is possible to become so devoted to the process that we forget ...