From Training to Performance Consulting

Table of contents

1. Copyright
2. Resolution for Change
   1. Transition
      1. Altering Your Thoughts and Actions
      2. Designing a Performance Consulting Center
         1. Mission
         2. Interactions with Managers
         3. Needs Assessment
         4. Measuring Results
         5. Focus
         6. Training as an Investment
         7. Accountability
      3. Easing the Transition
      4. Developing New Training Roles
         1. Training and HRD Directors
         2. Training Analysts and Designers
         3. Training Developers
         4. Training Instructors
3. Performance Roles
   1. Competencies
   2. Basic Consulting Skills
      1. Responsibilities of Performance Consultants
      2. Performance Consultants as Business Professionals
   3. Guiding Departmental Change
      1. Writing a New Mission Statement
      2. Year One: Clearly Defined Goals
      3. Fine-tune Your Scope with Parameters
   4. Preparing Your Training Staff
      1. Conducting an Organizational Scan
      2. Meeting the Managers
      3. Developing Your Products and Services
   5. Performance Improvement and HPT
      1. Performance Analysis
      2. Cause Analysis
      3. Implementation
      4. Evaluation
      5. Intervention
      6. After the Intervention
4. References & Resources
   1. Articles
   2. Books
   3. Infolines
5. Job Aid
   1. Training to Performance Consulting Transition Planner