WHEN PEOPLE RELATE, THEY WILL FOLLOW
As I tell my students at Kellogg, if you want to know if you are an effective leader, turn around. If nobody is following you, then you're in for some bad news. If others relate to you, however, they will gladly follow you and give their all for the organization. Relating to others becomes more important the higher up you go. Otherwise, there is a big gap between you and the rest of your team. It is your responsibility to bridge the chasm. To do so, however, requires that you are both authentic and sincere. This is a lesson I learned from my assistant, Kathy Straus, who taught me so much about the importance of relating to others.
I had been CEO for just a few months, and the holidays were approaching. Kathy ...
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