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From Voices to Results - Voice of Customer Questions, Tools and Analysis
book

From Voices to Results - Voice of Customer Questions, Tools and Analysis

by Robert Coppenhaver
April 2018
Beginner
218 pages
6h 41m
English
Packt Publishing
Content preview from From Voices to Results - Voice of Customer Questions, Tools and Analysis

Porter's five-forces

In business, your ability to make a good profit is dependent on your position within the market. As an example, do you have competitors offering similar products; is it easy for people to enter a market when they see you are making a profit? Can customers bully you into lowering your prices? If you don't think about your position in the market, it is very easy to spend a great amount of time and yet still struggle to stay ahead.

This is where a tool like Porters Five forces can be used in your business. The tool was created to help us understand who has the most power in a market situation and was developed by Michael Porter in reaction to the SWOT analysis, which he considered un-rigorous and ad hoc. The tool can also illuminate ...

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Publisher Resources

ISBN: 9781783001446