April 2018
Beginner
218 pages
6h 41m
English
Content preview from From Voices to Results - Voice of Customer Questions, Tools and AnalysisBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Other VoC methods
There are a number of other VoC methods that are used, but that are not as effective or as widespread as the preceding examples, although that may be changing in the field of customer or user designs. A brief summary of each follows:
- Customer advisory board: This VoC approach has been around for many years and is comprised of your best and most vocal proponents, and sometimes detractors, of your product to advise the firm of what problems they are having and what new products might be needed. This can be mutually beneficial if they are done correctly, allowing the firm to send a key signal to these targeted customers that we value their input, and further allowing the firm to also uncover some new opportunities to satisfy this ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.