April 2018
Beginner
218 pages
6h 41m
English
Content preview from From Voices to Results - Voice of Customer Questions, Tools and Analysis
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Chapter 9. Completing the Circle – Using the Customer's Voice in Your Organization
"The pathway to profitability? It lies in fully understanding the customer." | ||
| --– Adrian Slywotsky, The Art of Profitability | ||
In Chapter 8, Validating the Customer's Voice, we really dove into the discussion of customer satisfaction and how to measure it. In this chapter, we will discuss the various ways in which the Voice of the Customer (VoC) can affect and drive product and business decisions within your organization. We will be reviewing methods and tools that will help your team take the information gathered from your interviews and apply them to business and product issues. We will help you determine the right set of customer requirements for your product, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.