Chapter 3

Enhancing Work–Family and Work–Life Interaction: The Role of Management

Susan Elaine MurphyClaremont McKenna College

David A. ZagorskiClaremont Graduate University

Today’s organizations have more than a passing interest in retaining their productive employees. Company estimates put turnover costs, including recruiting and selecting, at about $10,000. An additional 2% of an employee’s salary goes to training (Van Buren & King, 2000). Especially in lean times, organizations cannot afford to lose those employees on whom they rely most. To compete for qualified employees, many organizations have continued to offer nonjob benefits that help them attract and retain these top performers. These benefits include both work–family and/or work–life ...

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