FT Guide to Business Training

21

How to evaluate training effectively

Let’s begin with a very basic question: what do we mean by evaluation? The answer is in the word – it is about value – ascertaining the value of, in this case, business training. So evaluating training focuses on identifying and judging the value of any formal development programme that has a face-to-face training event as part of its framework. So where does the value reside? The value of any training initiative will focus on how useful it has been in relation to:

• an individual who has experienced the training;
• the impact that individual, with an improved knowledge and capability, has made to a specific job role or team;
• the wider impact on the business (maybe in terms of improved process or increased ...