CHAPTER FOURMake People Feel Important

“Those who are not looking for happiness are the most likely to find it, because those who are searching forget that the surest way to be happy is to seek happiness for others.”

—MARTIN LUTHER KING JR.

The key to keep motivating people to perform at their best is to build self-esteem (which leads to self-confidence and self-respect) in each person who reports to you. Each person has unlimited potential that the individual can bring to bear on the job to do that job better and faster. People have huge reservoirs of creativity that can be unleashed to solve problems, overcome obstacles, and achieve business goals.

Knowledge workers on your team are motivated more internally than they are externally. They perform ...

Get Full Engagement! now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.