CHAPTER 7: PURSUE PERFECTION
‘If your weapon is only 99% perfect, you have a 1% chance of it letting you down when you need it most.’ – Kailash Limbu ‘Gurkha’, Abacus 2015
Introduction
Having considered the first four principles of lean, the fifth one relates to the pursuit of perfection by continuous (incremental) improvement. Perfection is like an elusive target, or an end point on a journey that keeps moving the closer we get to it! This is because of:
• Perceptions of perfection change over time – competitors will find a different way of doing something, or new technologies can be exploited.
• By making changes, new opportunities for change become apparent.
• Sometimes we get a change wrong and it does not have the effect we were expecting ...
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