By the end of this chapter, you should be able to:
• Identify at least one attitude that impedes effective writing.
• List the four steps in the Business Writing Process (BWP).
• List three strategies for developing an effective business writing style.
• Define the two main differences between letters and memos.
Know where you’re going right from the beginning. This takes preparation. Use a process to prepare for and organize your trips.
You will find that Fundamentals of Business Writing differs from other writing courses in several ways. First, ...