Nature, Value and Process of Communication

Upon completion of this chapter, you should be able to:

  1. Learn the basic forms and types of communication.

  2. Understand the communication process and its elements.

  3. Know the nature and scope of business English as a medium of communication.

  4. Analyze the essential form of two-way communication in terms of sender, receiver, and feedback.

  5. Learn how communication skills help self-development as a person or as a professional.


The word communication is derived from the Latin communis, which means “common”. It refers to a natural activity of all humans, which is to convey opinions, feelings, information, and ideas to others through words (written or spoken), body language, or signs. George Vardman ...

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