Upon completion of this chapter, you should be able to:
Learn the basic forms and types of communication.
Understand the communication process and its elements.
Know the nature and scope of business English as a medium of communication.
Analyze the essential form of two-way communication in terms of sender, receiver, and feedback.
Learn how communication skills help self-development as a person or as a professional.
The word communication is derived from the Latin communis, which means “common”. It refers to a natural activity of all humans, which is to convey opinions, feelings, information, and ideas to others through words (written or spoken), body language, or signs. George Vardman ...