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Fundamentals of Business Communication, 1e by P. D. Chaturvedi, Mukesh Chaturvedi

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5

Non-verbal Communication

Upon completion of this chapter, you should be able to:

  1. Know the meaning and characteristics of non-verbal communication.

  2. Understand the function of body talk in fully interpreting the underlying message of words.

  3. Learn positive gestures, body movements, and facial expressions.

  4. Recognize different cues and clues indicated by facial expressions, gestures, postures, body movements, and eye contact.

  5. Understand silence as a mode of communication.

  6. Learn how to build rapport.

WHAT IS NON-VERBAL COMMUNICATION?

Non-verbal means not involving words or speech. Thus, non-verbal communication refers to the wordless messages received through gestures, signs, body movements, facial expressions, tone of voice, colour, time, space ...

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