Network Operations Center
When an IT service desk receives a trouble call from a user stating “I can’t connect to the network,” to a network analyst that could mean the user can’t connect to an application. But what if the network is down? Where is it down? What exactly is broken? These are questions one asks when performing problem resolution. Hence, network troubleshooting is the same thing as problem resolution.
A network operations center (NOC) or IT service desk (e.g., help desk) is the central location where network administrators and support personnel are located. The NOC is where continuous monitoring occurs. It is also the center of the organization’s network infrastructure. This is where problem resolution and troubleshooting occur ...
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