Fundamentals of Human Resources Management

8

Employee Relations

Learning Objectives By the end of this chapter, you should be able to: • Select and administer an employee assistance program for your organization. • Describe the process for grievance and disciplinary procedures. • Describe the benefits of alternative dispute resolution as a way to offset costly litigation. • Write policies and procedures manuals and employee handbooks. • Practice improving retention strategies.

INTRODUCTION

Dover Communications, Inc., is a relatively young electronics firm with close to 1,000 employees. Since its inception in 2001, it has expanded its client base, enjoyed steady growth, and increased ...