By the end of this chapter, you should be able to:
• Select and administer an employee assistance program for your organization.
• Describe the process for grievance and disciplinary procedures.
• Describe the benefits of alternative dispute resolution as a way to offset costly litigation.
• Write policies and procedures manuals and employee handbooks.
• Practice improving retention strategies.
Dover Communications, Inc., is a relatively young electronics firm with close to 1,000 employees. Since its inception in 2001, it has expanded its client base, enjoyed steady growth, and increased ...