Discussion Questions
14-1 Which type of communication do you think is most effective in a work setting? Why?
14-2 Why isn’t effective communication synonymous with agreement?
14-3 Which do you think is more important for a manager: speaking accurately or listening actively? Why?
14-4 “Ineffective communication is the fault of the sender.” Do you agree or disagree with this statement? Discuss.
14-5 Is information technology helping managers communicate more efficiently and effectively? Explain your answer.
14-6 How might a manager use the grapevine to his or her advantage? Support your response.
14-7 Research the characteristics of a good communicator. Write up your findings in a bulleted list report. Be sure to cite your sources.
14-8 Discuss ...
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