Management Skill Builder
Being a Good Listener
Most of us like to talk more than we like to listen. In fact, it’s been facetiously said that listening is just the price we have to pay to get people to allow us to talk. Managers must be effective communicators if they are to do their job well. Part of effective communication is conveying clear and understandable messages. But it’s also using active listening skills to accurately decipher others’ messages.
Skill Basics
Too many people take listening skills for granted. They confuse hearing with listening. Hearing is merely picking up sound ...
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