Glossary

A

Absenteeism

The failure to show up for work

Active listening

Listening for full meaning without making premature judgments or interpretations

Activities

Actions that take place

Adjourning stage

The final stage of group development for temporary groups, during which groups prepare to disband

Affective component

The part of an attitude that’s the emotional or feeling part

Affirmative action programs

Programs that ensure that decisions and practices enhance the employment, upgrading, and retention of members of protected groups

Assumed similarity

An observer’s perception of others influenced more by the observer’s own characteristics than by those of the person observed

Attitudes

Evaluative statements, either favorable or unfavorable, concerning ...

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