Chapter 3. IT Management
In this chapter, we will run through the classical systems that an IT department uses to manage an IT landscape in a company. If you are working in data management, some of these systems may not be on your radar—but they should! As you will discover, these operational systems are really sources of gold when it comes to metadata about the IT landscape.
The chapter is structured such that we begin with the most basic, everyday metadata repositories for operations and then gradually move toward more high-level, strategic metadata repositories. The journey goes through the following repositories:
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Endpoint management system (EMS)
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Integration repository (IR)
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Asset management system (AMS)
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Configuration management database (CMDB)
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IT service management (ITSM) system
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Enterprise architecture management (EAM) tool
So lean back and explore!
Endpoint Management System
The EMS lists the servers, desktops, and mobile devices in a company. Yes, every single one—all the servers, all the desktops, all the mobile devices. It also lists all applications installed on each and every one of these devices. The purpose of the EMS is not only to list these applications but also to be able to install them on the intended device when instructed to do so.
Think of your first day at work. You’re handed a laptop and a phone. On them are not only the usual applications but company-specific applications as well. These have been installed by the EMS.
Warning
Depending on ...
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