May 2012
Beginner
704 pages
19h 13m
English
book
Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
by Darlene Van Tiem, James L. Moseley, Joan C. Dessinger
Content preview from Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
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Case Study 1.3
Reducing Municipal Strife Through Engagement
Topic: Performance Improvement/HPT Model
Steven J. Kelly, M.A., CPT, KNO Worldwide, Bratislava, Slovak Republic, Europe
Background
The client, a municipality of about 250,000, is located in Northwest United States. It has a workforce of just over one thousand employees, with the bulk of them involved with public safety, fire protection, and public works. The city has an elected mayor and city council for governance, which employs a professional city manager as an executive officer to oversee implementation of the council priorities and administer the department citizen services and municipal laws. At this time the city had only recently transitioned into having a city manager. Most ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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