May 2012
Beginner
704 pages
19h 13m
English
book
Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
by Darlene Van Tiem, James L. Moseley, Joan C. Dessinger
Content preview from Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
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4
Overview of Performance Analysis
Performance analysis is the first step in the Performance Improvement/HPT Model (see Figure 4.1). There is no possibility of a chicken-or-egg syndrome when it comes to performance analysis. Without first identifying and clarifying the problem or performance gap it is unsound and certainly unsystematic to state the cause and select or design a solution.
Definition and Scope
Performance analysis is “the process of identifying the organization's performance requirements and comparing them to its objectives and capabilities.”1 According to Rossett, performance analysis “involves partnering with clients and customers to help them define and achieve their goals … reaching out for several perspectives on a problem ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.