May 2012
Beginner
704 pages
19h 13m
English
book
Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
by Darlene Van Tiem, James L. Moseley, Joan C. Dessinger
Content preview from Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
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12
Job Analysis/Work Design Interventions
Sociologists define work as “the creation of material goods or services, which may be directly consumed by the worker or sold to someone else … includes not only paid labor but also self-employed labor and unpaid labor …. provides material and personal benefits.”1 A performance improvement practitioner says that work is “one version of performance” or what the worker must do on the job.2 No matter the type, function, or industry represented, all organizations perform three different types of work:
- Direct work fulfills the mission and goals of the organization.
- Management work guides personnel, material, and organizational resources and aligns the organization with the direct work that needs to be accomplished ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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