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Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
book

Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition

by Darlene Van Tiem, James L. Moseley, Joan C. Dessinger
May 2012
Beginner
704 pages
19h 13m
English
Pfeiffer
Content preview from Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition

15

Organizational Communication Interventions

Although the word communication has multiple meanings, it is basically defined as the transfer of meaning between sender and receiver. The sender has an idea that is put into an email, memo, or conversation so that it can be sent to the receiver, thereby encoding and distributing the message. The transmitted idea is then received, whereupon the receiver interprets or decodes the message and provides feedback. The message is sent through channels selected by the sender, receiver, or an external source such as technology, geographic distance, and so forth.

A message may be oral, using face-to-face, telephone, teleconference, webinars, and similar techniques, or written in faxes, emails, electronic ...

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Publisher Resources

ISBN: 9781118025246Purchase book