Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition

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Making the Business Case

Business case methodology resides in management science; however, it is rarely found in the best practices, including performance improvement efforts. The business case process is “integrated with the organization's procurement process” because purchasing expenditures for resources, human or non-human, are usually required to develop and implement the intervention.¹ Business cases should be integrated into performance improvement initiatives because:

“It is not enough to have a good idea; it is not sufficient to have totally appropriate and helpful intervention plans and designs. In many instances, the organization and decision-makers want to know more. They want to know exactly what the performance improvement ...