May 2012
Beginner
704 pages
19h 13m
English
book
Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
by Darlene Van Tiem, James L. Moseley, Joan C. Dessinger
Content preview from Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
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Case Study 4.2
St. Luke Lutheran Church and School
Topic: Intervention Implementation
Keith Vieregge, M.C.M., M.Ed., Independent Consultant, Eastpointe, Michigan, USA
Background
St. Luke Lutheran Church is a congregation located in a suburb of Detroit, Michigan. The congregation is led by two pastors, assisted by the church office staff consisting of two secretaries. The congregation also owns and operates a Lutheran school with a preschool through eighth grade enrollment of about 140. The school employs eight teachers, one of whom serves as a teacher and the principal of the school. Assisting in the administration of the school is the school secretary.
In general, the organization is well-established, with many of its people having held membership ...
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