Case Study 5.2

Community Healthcare Association of the Dakotas: A Five-Level Evaluation Model

Topic: Five-Level Evaluation Model

Holly Burkett, Ph.D., SPHR, CPT, and Principal, Evaluation Works, Davis, California, USA


The Community Healthcare Association of the Dakotas (CHAD) faced accelerating demands for more diversified, compliance-oriented training and technical assistance services. The consultant used collaborative processes to build a sustainable, outcome-based service model for addressing volatile changes associated with increased pressures for efficiency and effectiveness and for measuring the value of federally funded community partnership and collaboration services.

The Community Health Care Association of the Dakotas is ...

Get Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.